EugeneBell’s primary mission has always been to serve as a conduit between donors and recipients and is firmly committed to letting recipients know who helped them and why. Similar to a freight delivery service, EugeneBell sees its main responsibility to deliver goods and services made possible by generous donors. After delivering donations to each site in the name of the donors who supported a particular institution, EugeneBell delegations meet with staff and patients in order to compile written and video reports that give benefactors a comprehensive picture of where and how their contributions will be used.

At present, North Korean medical facilities suffer from chronic shortages of medicine, supplies and equipment. Clearly, this problem cannot be addressed by one-time donations of emergency aid. Long-term programs are needed that build local capacity to address medical concerns. EugeneBell strengthens local medical facilities enrolled in its ‘Partner Package Program’ by providing a continuous stream of locally unavailable medicines, supplies and equipment needed for essential medical services. At the same time, we require the North Korean medical institution to supply the remainder of essential inputs. Through ‘re-supply packages’ that are sent by EugeneBell every six months, medication and supplies are restocked regularly, assuring that maximum use is made of each donation.

EugeneBell programs are limited to medical facilities where delegations are permitted to make regular site visits. North Korean authorities fully support this approach because they know that our visits ensure that local medical institutions receive assistance tailored to their real needs. Assured of at least one visit to each institution per year by a EugeneBell delegation and support personnel, equipment receives regular maintenance and repair. Likewise, our regular on-site repair capacity allows us to provide sophisticated equipment requiring servicing that is not otherwise available in-country. By an on-going dialogue between caregivers, patients, technicians and EugeneBell’s Korean-speaking delegations, the overall effectiveness of programs can be measured and assessed.